Help Center

The Metro InHouse Vendor Portal enables approved vendors to receive procurement opportunities from hotels and property management teams.

Using the portal, vendors can:

• View available supply requests
• View maintenance requests
• Submit competitive bids
• Track bid status
• Manage company information
• Upload business documents
• Receive award notifications
• Communicate with authorized property managers

To register as a vendor:

• Open the Metro InHouse Vendor Portal.
• Select Sign Up.
• Complete the registration form.
• Provide your business information.
• Create a secure password.
• Accept the Terms & Conditions.
• Submit your registration.

After registration, your account may require verification before bidding privileges are activated.

To access your account:

• Visit the Vendor Portal.
• Enter your registered email address.
• Enter your password.
• Select Sign In.

If your credentials are valid, you will be redirected to your Vendor Dashboard.

If you forget your password:

• Click Forgot Password on the Sign In page.
• Enter your registered email address.
• Follow the instructions sent to your inbox.
• Create a new password.

For security reasons, password reset links expire after a limited time.

Keeping your profile up to date helps property managers evaluate your business accurately.

You can update:

• Company name
• Business address
• Contact information
• Service categories
• Company description
• Insurance details
• Business licenses
• Certifications
• Service locations
• Company logo

Please ensure all information remains current.

Some procurement opportunities require verified vendors.

Verification may include:

• Business license
• Tax identification
• Insurance certificate
• Professional certifications
• Identity verification
• Other supporting documentation

Verification requests will appear in your dashboard when required.

After signing in, navigate to the Requests section.

Depending on your permissions, you may view:

• Supply Requests
• Maintenance Requests
• Open Opportunities
• Closing Soon
• Recently Posted

Each request includes:

• Request title
• Description
• Property location
• Submission deadline
• Required products or services
• Supporting documents

To submit a bid:

• Open an available request.
• Review all project details.
• Select Submit Bid.
• Enter your pricing.
• Specify estimated completion time.
• Include comments if necessary.
• Upload supporting documents.
• Review your submission.
• Click Submit.

Once submitted successfully, your dashboard will display the bid status.

You may edit or withdraw a bid before the submission deadline, provided the request is still open.

To edit:

• Open the submitted bid.
• Make the necessary changes.
• Save and resubmit.

After the bidding period closes, modifications are no longer permitted unless authorized by the property manager.

If your bid is selected, you will receive a notification through:

• The Vendor Dashboard
• Email notification
• Platform notification

Award details may include:

• Property name
• Request information
• Award amount
• Next steps
• Property manager contact information

Receiving an award notification does not modify any contractual obligations that may exist outside the Platform.

The Vendor Portal allows you to upload and manage business documents such as:

• Business licenses
• Insurance certificates
• Tax forms
• Product catalogs
• Service brochures
• Certifications
• Company profile documents

Please ensure uploaded documents remain valid and current.

The Vendor Portal may send notifications regarding:

• New requests
• Bid deadlines
• Award decisions
• Verification updates
• Security alerts
• Password changes
• System announcements

Certain security and operational notifications cannot be disabled.

To help protect your account:

• Use a strong password.
• Never share your login credentials.
• Log out after using shared computers.
• Update your password periodically.
• Report suspicious activity immediately.
• Enable Multi-Factor Authentication (MFA) if available.